- Do you ship internationally? Yes! If your option doesn’t appear on checkout, email bigpinkenergy@gmail.com. Everything is made and shipped from the UK.
- How long will my order take to arrive? A standard order should only take 4-7 working days to arrive within the UK, but depending what you order, please allow 2-3 weeks. It’s hard to be precise, as the majority of items are made to order. Please allow more time for international orders and bespoke items.
- Is everything handmade? Every product we sell will have something about it that is handmade – therefore making it completely exclusive to big PINK boutique and not purchasable anywhere else. For example, the t-shirts are not hand-sewn from scratch; we make designs and get them printed by a 3rd party. Although, some of our shirts have embellishments that will have been sewn by hand.
- Are you fast fashion? No! Nothing is produced in bulk. Many items are made completely from scratch, while everything else is made to order.
- There’s a problem with my order! Do you offer refunds? Email bigpinkenergy@gmail.com with your info and let’s sort it out for you.
- Is this a womens’ clothing brand? Everything is unisex! Wear what you like; we make items for people – not genders.
- How do I order a custom piece? Email bigpinkenergy@gmail.com and let’s talk!
- Do you have a PR list? We’re always looking for content creators for our blog and more. If you have something to offer, get in touch! Email bigpinkenergy@gmail.com.
- Our privacy policy can be found here.